Conflict and Motivation and Conflict Resolution

Details: From the readings, please respond to the questions below.
QUESTIONS: (Answer all) Remember that if you use any reference as a source for your posts, you must use the APA in-text citation format to credit the author.

From your readings, as a project manager or leader, how would you handle team conflicts?

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How would you motivate your project team?

Describe a conflict situation and share your perspective of how you believe mediation assisted or could assist, in resolution.

Please describe the situation to set up the scenario and give background on the situation. Explain how these lessons could apply to you as a project manager.


Conflict Resolution in Project Management


Sample Answer


Conflict and Motivation and Conflict Resolution

It is common to encounter conflicts in work settings. Conflicts happen due to differences in what people believe in, attitudes, and values. How an individual manages conflicts is essential to provide cohesion in a team, leading to significant project outcomes.

Handling Team Conflicts

As a project manager, I focus on understanding the conflict first before employing a win-win strategy. In this case, I employ empathy in communication by listening to the conflicting parties without prejudice. According to Ohlendorf (2001), it is necessary to understand the conflict to develop a mediation strategy that can guarantee future cooperation and coordination. After listening to both parties, I ensure neither of the teams loses in the resolution. For instance, the conflicting sides must be satisfied and agree to a long-term agreement, resulting in mutual gains.

Motivating Project Team

Motivating team members is critical for any project manager to ensure they dedicate their skills and knowledge toward realizing the maximum output. I motivate my project team by allowing them to perform their preferred roles. For instance, members will be grouped into their task preferences to enhance their performance. Husain (2015) suggests that project team can improve their efficiency if they are given the preferred roles to perform. Additionally, I listen to each member’s views and contributions to foster inclusion. Usually, a project team may split and cause conflicts if the project manager sidelines other team members.

A Conflict Situation

i once solved a conflict in my previous working station. The company had a manager for customer service, overseeing twenty employees. It was his first leadership task since she graduated from the university. The manager had a team member who registered poor customer service, leading to low customer satisfaction. The manager had engaged the employee, asking her to improve her customer satisfaction score, but it took months without noticing any improvement. Having worked there as a communication officer, I approached the team manager and offered the following remedy. I first talked to the manager, requesting him to make his expectations clear and set clear goals. In this case, the employee could work towards achieving the stated goals. I also reached out to the employee seeking to understand the challenges. I finally held discussions with the two after understanding the challenges. We strategized on how the employee could raise her score, while the manager could be patient, providing clear objectives for her roles. Currently, the employee is one of the best performers in the customer service docket.

Application of the Lessons

Reaching out to both the customer service manager and the employee is essential to me as a project manager to ensure neither of the team is unsatisfied. In this case, when I am faced with a challenge among my team members, I should inquire about the challenges from both parties to prevent favoritism and bias. Finally, a win-win conflict resolution strategy is vital to me as a project manager to restore friendship among the conflicting parties.



Husain, E. S. (2015). Project team selection and motivation. Leading and managing project teams.

Ohlendorf, A. (2001). Conflict resolution in project management. Retrieved February 2, 2003.

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