Unit 4 Assignment Template: The Customer Service Plan for PlaySMART Toys

Unit 4 Assignment Template: The Customer Service Plan for PlaySMART Toys

Existing Customer Service Plan to date:

Don't use plagiarized sources. Get Your Custom Essay on
Unit 4 Assignment Template: The Customer Service Plan for PlaySMART Toys
Just from $13/Page
Order Essay

Mission: To make toys that kids of all ages love.

Vision: To make all PlaySMART toys environmentally friendly by 2025.

Values: We value safety, health, and the planet.

Results of SWOT completed in the last month:

>There are two new competitors entering the market with high-technology toys and games.

>There are only 6 CSRs working 8-hour shifts in-house, and costs are very high.

>Recently there have been some new customers accessing the website and ordering from Asia.

Department Goals (as seen in the SWOT Analysis table below):

-Increase customer satisfaction by 20%.

-Answer all calls right away.

-Build our customer base through social media in the next 6 months.

-Create a new line of interactive toys by the end of the year.

-Reduce customer complaints.

-Evaluate results on a timely basis.

Target Customers:

Children in the United States (U.S.) ages 1–14.

We will gather extensive data via the website on an hourly basis.

Value Proposition:

We will provide an incentive , “Valued Customer Rewards,” based on points customers garner from writing reviews of products on the website.

Customer Interface:

We provide a website and company blog.


Assignment: Enter your responses from here onward in a total of 500 words minimum, remembering to use a minimum of one short journal article citation. When your responses are complete, erase this first page.

1. Enter your SMART version of the existing goals.

Customer Service Department Goals Your Revised SMART Goals
Increase customer satisfaction by 20%.
Answer all calls right away.
Build our customer base through social media in the next 6 months.
Create a new line of interactive toys by the end of the year.
Reduce customer complaints.
Evaluate results on a timely basis.

2. Now show the process the Customer Service Department will use to achieve these SMART goals (referencing the Customer Service Experience Life Cycle from your Reading area), by adding a process graphic. Add a process graphic by accessing the Insert tab at the top of this document. Select SmartArt®, and then select Process from the left-hand menu and choose the editable process graphic you want to use.

[If you wish to add another diagram process step, just right click on the last box and you should see the option to add a shape. If you hover over “add a shape,” you should see the option to add this shape before or after the last one. You can also copy the three existing graphics boxes and put a copy of these below to add on multiple sets. You can add as many as you feel necessary. Erase these instructions before submission.]

3. Target Customers:

[Insert description based on customer life stages and demographics. (You will surmise this information.) For further help, consult the Unit 4 Reading: The Customer Service Plan.]

4. Value Proposition: Reference the Customer Service Experience Life Cycle:

Explain how they can provide value to the customer.

5. Customer Interface: [Consult the and Customer Service Experience Life Cycle (Tab 5 of CSR Tool Belt) but do not copy.]

6. Personnel: Describe the personnel needed.

7. Use a minimum of one Purdue Global Library database journal article to support your plan and provide a short APA citation and accompanying reference on a separate reference page.

Submit your completed -formatted and citation-styled document to the Unit 4 Dropbox.

What Will You Get?

We provide professional writing services to help you score straight A’s by submitting custom written assignments that mirror your guidelines.

Premium Quality

Get result-oriented writing and never worry about grades anymore. We follow the highest quality standards to make sure that you get perfect assignments.

Experienced Writers

Our writers have experience in dealing with papers of every educational level. You can surely rely on the expertise of our qualified professionals.

On-Time Delivery

Your deadline is our threshold for success and we take it very seriously. We make sure you receive your papers before your predefined time.

24/7 Customer Support

Someone from our customer support team is always here to respond to your questions. So, hit us up if you have got any ambiguity or concern.

Complete Confidentiality

Sit back and relax while we help you out with writing your papers. We have an ultimate policy for keeping your personal and order-related details a secret.

Authentic Sources

We assure you that your document will be thoroughly checked for plagiarism and grammatical errors as we use highly authentic and licit sources.

Moneyback Guarantee

Still reluctant about placing an order? Our 100% Moneyback Guarantee backs you up on rare occasions where you aren’t satisfied with the writing.

Order Tracking

You don’t have to wait for an update for hours; you can track the progress of your order any time you want. We share the status after each step.


Areas of Expertise

Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.

Areas of Expertise

Although you can leverage our expertise for any writing task, we have a knack for creating flawless papers for the following document types.


Trusted Partner of 9650+ Students for Writing

From brainstorming your paper's outline to perfecting its grammar, we perform every step carefully to make your paper worthy of A grade.

Preferred Writer

Hire your preferred writer anytime. Simply specify if you want your preferred expert to write your paper and we’ll make that happen.

Grammar Check Report

Get an elaborate and authentic grammar check report with your work to have the grammar goodness sealed in your document.

One Page Summary

You can purchase this feature if you want our writers to sum up your paper in the form of a concise and well-articulated summary.

Plagiarism Report

You don’t have to worry about plagiarism anymore. Get a plagiarism report to certify the uniqueness of your work.

Free Features $66FREE

  • Most Qualified Writer $10FREE
  • Plagiarism Scan Report $10FREE
  • Unlimited Revisions $08FREE
  • Paper Formatting $05FREE
  • Cover Page $05FREE
  • Referencing & Bibliography $10FREE
  • Dedicated User Area $08FREE
  • 24/7 Order Tracking $05FREE
  • Periodic Email Alerts $05FREE

Our Services

Join us for the best experience while seeking writing assistance in your college life. A good grade is all you need to boost up your academic excellence and we are all about it.

  • On-time Delivery
  • 24/7 Order Tracking
  • Access to Authentic Sources
Academic Writing

We create perfect papers according to the guidelines.

Professional Editing

We seamlessly edit out errors from your papers.

Thorough Proofreading

We thoroughly read your final draft to identify errors.


Delegate Your Challenging Writing Tasks to Experienced Professionals

Work with ultimate peace of mind because we ensure that your academic work is our responsibility and your grades are a top concern for us!

Check Out Our Sample Work

Dedication. Quality. Commitment. Punctuality

It May Not Be Much, but It’s Honest Work!

Here is what we have achieved so far. These numbers are evidence that we go the extra mile to make your college journey successful.


Happy Clients


Words Written This Week


Ongoing Orders


Customer Satisfaction Rate

Process as Fine as Brewed Coffee

We have the most intuitive and minimalistic process so that you can easily place an order. Just follow a few steps to unlock success.

See How We Helped 9000+ Students Achieve Success


We Analyze Your Problem and Offer Customized Writing

We understand your guidelines first before delivering any writing service. You can discuss your writing needs and we will have them evaluated by our dedicated team.

  • Clear elicitation of your requirements.
  • Customized writing as per your needs.

We Mirror Your Guidelines to Deliver Quality Services

We write your papers in a standardized way. We complete your work in such a way that it turns out to be a perfect description of your guidelines.

  • Proactive analysis of your writing.
  • Active communication to understand requirements.

We Handle Your Writing Tasks to Ensure Excellent Grades

We promise you excellent grades and academic excellence that you always longed for. Our writers stay in touch with you via email.

  • Thorough research and analysis for every order.
  • Deliverance of reliable writing service to improve your grades.
Place an Order Start Chat Now