Assignment: Conflict Negotiation and Resolution

Assignment: Conflict Negotiation and Resolution

Assignment: Conflict Negotiation and Resolution

Develop a 3-4 page plan to identify the causes of organizational conflict, explain how conflict affects an organization, and select a conflict resolution style to use. Explain conflict negotiation strategies and determine the likely outcomes.

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Introduction

Disagreements occur because we have differences in opinions, values, and goals. Solutions to disagreements require negotiation skills. While negotiating, the parties involved have to “generate options, brainstorm ideas, give and take, and attempt to get their mutual goals met” (Hocker & Wilmot, 2014, p. 249).

Reference

Hocker, J., & Wilmot, W. (2014). Interpersonal conflict (9th ed.). McGraw-Hill.

Demonstration of Proficiency

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

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Competency 1: Identify variables within an organizational structure that can promote conflict.

Identify the factors responsible for conflict within an organization.

Competency 3: Apply appropriate strategies to reduce or resolve conflicts.

Describe a conflict resolution style appropriate for a conflict situation within an organization.

Explain conflict negotiation strategies appropriate for a conflict situation within an organization.

Competency 4: Analyze the impact of conflict on relationship building in face-to-face, virtual, cyber, and group communication.

Explain how conflict affects an organization.

Competency 5: Evaluate the outcome of proposed strategies of conflict resolution.

Determine the outcomes of conflict negotiation strategies for an organization.

Competency 6: Communicate effectively in a variety of formats.

Write coherently to support a central idea in appropriate APA format with correct grammar, usage, and mechanics.

Preparation

Use the Capella Library and the Internet to research conflict negotiation strategies and conflict resolution styles. Find at least three resources to use in this assessment to support your plan.

Instructions

You volunteer with an organization whose executive leadership has conflicted for almost a year in deep, fairly public ways, on a variety of topics. At first, the conflict seemed to center on the types of events the organization sponsored, but more recently some members of the leadership team have been making accusations of bias based on race, culture, social status, and religion against other leadership members, including the director. The conflict is making it difficult for anyone to continue working with the organization.

The leadership team is composed of seven members. Six of the members, including the director, are women. There are two African-American members, including the only man on the team. There is one Hispanic member. The other four members, including the director, are Caucasian.

You have successfully handled small conflicts among the volunteers and staff in the past, and now they have asked you to step in and see if you can help resolve the conflict before it destroys the organization. Leadership has already agreed to bring you in to try and help the situation, but you know you need to have a solid plan for this undertaking.

Include the following in your conflict resolution plan:

Identify the factors that may be responsible for causing the conflict.

Explain how the conflict is affecting the rest of the organization.

Describe the conflict resolution style you will use in this situation.

Explain the conflict negotiation strategies you will try.

Based on your chosen strategies, determine the likely outcome.

To facilitate the evaluation of your plan, format your plan according to APA guidelines.

Additional Requirements

Submit 3–4 typed, double-spaced pages, not including title and reference pages.

Use 12-point, Times New Roman font.

Include a title page and reference page.

Cite at least three current scholarly or professional resources.

It is recommended that you include this assessment in your ePortfolio. This assessment should illustrate your progress in areas of knowledge related to all the topics presented in this course.

Portfolio Prompt: You may choose to save this learning activity to your ePortfolio.

Scoring Guide

Use the scoring guide to understand how your assessment will be evaluated.

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Criterion 1

Identify the factors responsible for conflict within an organization.

Distinguished

Identifies and explains the factors responsible for conflict within an organization.

Proficient

Identifies the factors responsible for conflict within an organization.

Basic

Identifies factors responsible for conflict but does not show how the factors relate to an organization.

Non Performance

Does not identify the factors responsible for conflict within an organization.

Criterion 2

Explain how conflict affects an organization.

Distinguished

Explains how conflict affects an organization, including how it affects staff, customers, and leadership.

Proficient

Explains how conflict affects an organization.

Basic

Lists the ways that conflict affects an organization.

Non Performance

Does not explain how conflict affects an organization.

Criterion 3

Describe a conflict resolution style appropriate for a conflict situation within an organization.

Distinguished

Describes a conflict resolution style appropriate for a conflict situation within an organization and supports choice with evidence.

Proficient

Describes a conflict resolution style appropriate for a conflict situation within an organization.

Basic

Identifies a conflict resolution style, but it is not clear how it is appropriate for a conflict situation within an organization.

Non Performance

Does not describe a conflict resolution style appropriate for a specific situation.

Criterion 4

Explain conflict negotiation strategies appropriate for a conflict situation within an organization.

Distinguished

Evaluates conflict negotiation strategies in terms of how appropriate they are for an organization.

Proficient

Explains conflict negotiation strategies appropriate for a conflict situation within an organization.

Basic

Lists conflict negotiation strategies, but it is not clear how they are appropriate for a conflict situation within an organization.

Non Performance

Does not explain conflict negotiation strategies appropriate for a conflict situation within an organization.

Criterion 5

Determine the outcomes of conflict negotiation strategies for an organization.

Distinguished

Determines the outcomes of conflict negotiation strategies and reflects on how the outcomes will affect staff, customers, and leadership.

Proficient

Determines the outcomes of conflict negotiation strategies for an organization.

Basic

Determines the outcomes of conflict negotiation strategies but not in terms of how they affect an organization.

Non Performance

Does not determine the outcomes of conflict negotiation strategies for an organization.

Criterion 6

Write coherently to support a central idea in appropriate APA format with correct grammar, usage, and mechanics.

Distinguished

Writing is coherent, using evidence to support a central idea in a consistently appropriate APA format with correct grammar, usage, and mechanics.

Proficient

Writes coherently to support a central idea in appropriate APA format with correct grammar, usage, and mechanics.

Basic

Writing supports an idea. APA format is inconsistent, containing major errors of grammar, usage, and mechanics.

Non Performance

Writing does not support a central idea in appropriate APA format. Does not use correct grammar, usage, and mechanics.