Start Format Competency Rating Table Paper

Instructions:

1. In the NCHL Competency and Rating column: As a baseline, rate the level at which you demonstrated the NCHL competency at the start of your MHA program on a scale of 1 (novice) to 9 (expert). Then, rate the level at which you currently demonstrate that competency, again on a scale of 1 to 9.
2. Situation, Task, Action, and Result columns: Describe the situation in which you demonstrated the competency, describe the task you completed, briefly convey the action you took, and state the result of that action.
3. Outcome Rating column: Rate the outcome of the example you provided on a scale of 1 (least desirable) to 5 (most desirable.)
4. As the final item, after completing your competency ratings in the table below, analyze your competencies and provide a short narrative of any new insights, as well as a recommendation for future development.
   

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NCHL Competency and Rating (1-9)	Situation	Task	Action	Result	Outcome Rating (1–5)
Accountability: Confront performance problems. Struggling to meet your deadline ? Get assistance on Start Format Competency Rating Table Paper done on time by medical experts. Don’t wait – ORDER NOW! Meet My Deadline Baseline = 7 Current =8	An EBP project had failed to meet its objectives for three consecutive times.	To reevaluate the EBP project by pointing out various measures that had led to its failure and fostering a new team to drive high performance for the proposed project.	I appointed a new team of professionals to reevaluate the EBP proposed project and another team that was looking into the effective implementation of the project again in the same institution. The implementation of reward and motivation programs was also important in driving success.	The reelected team did a commendable job in the reimplementation of the same EBP project after few corrections and was able to attain the desired goals and objectives of the project.	5
Achievement Orientation: Set and work to meet challenging goals. Baseline = 6 Current =8	My aged patient had just gone through multiple bypass surgery and so the doctors recommended for her to be physically active as this would be important in maintaining the cardiovascular fitness.	To help my patient who was had gone through the multiple surgery to regain an active life physically.	The age of my patient could not allow her go through intensive exercises, so I proposed tailored acrobatics and a one hour walk daily.	The change on the patient was immense because she has been in a good cardiovascular shape for the last four years without being readmitted in the hospital.	5
Change Leadership: Challenge status quo. Baseline = 6 Current =9	The results from the patient’s satisfaction score were worrying and it had been worse for the last two years. There was an urgent need to raise the quality of healthcare delivery.	To offer adequate training to the staff that would trigger better understanding of the patient care and application of EBP strategies in managing chronic illnesses.	Apart from giving a basic training on chronic illnesses, I further offered training on critical diseases and multi organ injuries which are some of the activities that the nurses had not done before.	The patient care improved by a large margin to the optimal industry standard. Despite the process being slow the healthcare professional gained more skills in dealing with complex health problems. These further was reflected on the increased patient satisfaction score.	4
Collaboration: Encourage others. Baseline = 5 Current =7	The number of healthcare professional resigning from the institutions was increasing each day calling for the need to examine the reason behind the issue.	To apply measures that would allow healthcare professional love working in the institution and feel the need to improve the healthcare quality at the clinic.	I wrote a letter to the administration to higher more nurses to reduce the workload and fatigue among nurses. Besides, I advocated for the increase of the rewards and motivations to give healthcare professional a reason to stay.	The rate of healthcare professional resigning from the clinic reduced to 0.01% implying that all the employees were feeling pleased with the new measures and conditions for working at the organization.	5
Financial Skills: Evaluate financial analyses and investments. Baseline = 5 Current =4	My patient was sent to a hospital in nearest city for MRI scan services because the clinic was not offering these services.	To offer the financial skills on how the clinic could acquire MRI services and save the cost of hiring MRI or sending patients for these services in other institutions	I approached a credit facility and discussed the issue with them. They agreed to finance 90% of the cost of installation of the MR1 and the clinic would repay the loan in five years’ time.	The MRI scan was installed in the clinic and now the clinic has been able to service the loan to completion. The profits that the clinic receives from the MRI unit surely proves it was the best financial decision to the institution.	5
Impact and Influence: Use indirect influence. Baseline = 8 Current =6	An aged female white patient was dying at the bed side because the nurses and physicians attending to her were afraid of carrying out pericardiocentesis process without a scan terming it as risky.	To convince the surgery team to carry out the process without a scan because it gives them small chance of saving the patient.	I lead the team in the process after encouraging us to join our skills in saving the patient. After few hours of talking, they accepted to give it a try because refusing to perform it would lead to the death of the patient anyway.	The process was success and it was the first time we did pericardiocentesis process without a scan. The patients are alive to date and thanks my team for saving his life.	5
Information Seeking: Conduct research to maintain knowledge. Baseline = 5 Current =8	My DNP project had registered a failure in the first attempt as the professor was complaining about the inadequate search of information and evidence from other literature.	To carry out literature research and evidence to support my arguments in the DNP project.	I went through the online library and refined my search on the articles related to my topic of study	The DNP project was accepted in the second submission because I was able to compare the recent problem discussed on my DNP project with the evidence provided by other scholars in the past.	5
Initiative: Take action on long-term opportunities. Baseline = 7 Current =8	Most elder patients with diabetes were dying at an alarming rate calling for the need of both urgent and long-lasting solution to the problem.	To develop long-lasting measures that would enable effective management strategies of diabetes among the patients in the institution.	I proposed self-management programs for these patients	The results of the self-management strategies for diabetic patients were seen after five years with many diabetic patients having effective measures of controlling their blood sugar thus reducing their visits at the clinic.	2
Innovative Thinking: Apply “tried and true” concepts or trends. Baseline = 6 Current =9	The COVID-19 had affected way of life leaving many of my patients die in rural areas because they could not move to afford the treatment at the facility. These issues called the need to save these patients.	To relay healthcare treatment remotely to the patients in rural areas and could not move to the facility because of cessation of moved imposed by the government.	I took the contacts of my patients and communicated to them via email and other social sites explaining the drugs and stages they need to use.	This method saved many of my patients is currently used at telehealth technology in our institution.	4
Interpersonal Understanding: Commit to understand others. Baseline = 7 Current =6	I had just been promoted to a nurse leader after my masters in Nursing at a time that conflict between nurses were the main issue.	To solve the problem of conflict between nurses and promote a healthy coexistence among employees.	I developed a forum for all nurses where everyone was given a chance to speak their minds. I grouped the nurses on those with similar ideas from those with divergent ideas and approached each group individually for training on teamwork at the clinic.	The groups realized how their differences were affecting the healthcare quality and were convinced on the need to have shared goals aiming to meet patient safety.	2
Organizational Awareness: Adapt actions to climate and culture. Baseline = 5 Current =8	The new nurses had just been ushered in the clinic and gone through the basic training on the roles and responsibility. They did not have adequate understanding of the culture and climate at the organization.	To train the new nurse on the organization culture and the need to adapt to the climate.	I organized training in all the departments allowing the new nurses to interact with potential problem sand measures of solving the problems.	The new nurses showed a positive resulting in adhering to the culture of the organization	4
Performance Measurement: Monitor a “scorecard” of quantitative and qualitative measures. Baseline = 6 Current =8	The quality scores at the clinic were going down and this was the second time in a row. This called the need to examine the performance measures.	To monitor performance reviews of all employees at the clinic.	I obtained both quantitative and qualitative data from the employees that was effective in increasing quality of care.	The performance scores remained stable for a year and started increasing exponentially.	5
Process Management & Organizational Design: Benchmark best processes and practices. Baseline = 6 Current =7	My organization was performing poorly in the pediatric section because limited skills in solving problems related to pediatric patients	To carry out a benchmark program to a nearby facility to learn ways of improving our pediatric department.	Benchmark was a success and our nurses were keen on adopting the new things they di at their facility.	Quality of care among children at the clinic heighten tremendously citing the significance of benchmarking.	5
Project Management: Provide project oversight and sponsorship. Baseline = Current =	The organization project had failed to meet its goals for the second time	To motivate the team and foster higher performance	Effectively communicate the process, findings, and implications of HSR through multiple modalities with stakeholders	The project was a success as it met its objectives.	5
Self-Confidence: Take on challenges. Baseline = 8 Current =8	A middle-aged man was brough to the clinic at a time that any doctor was around to save him from the bullet lodged in his chest.	To carryout an emergency surgery to remove the bullet from the chest.	I opted to do the surgery but without profession skills.	The surgery did not meet its better standards despite the life of the patient being saved.	2
Self-Development: Pursue long-term personal development. Baseline = 7 Current =8	An opportunity of being a nurse manager was vacant at our clinic. I could not apply because I did not have necessary credentials to qualify for the job.	To pursue any option of further education offered by the clinic.	Work collaboratively in teams within disciplines, across disciplines, and/or with stakeholders	I managed to secure a scholarship for my master education.	4
Strategic Orientation: Conduct environmental scanning. Baseline = 6 Current =7	The administration had commented on the poor analysis of the external factors of operation that reduced the income in last few months. Calling the need for strategic orientation	To scan external factors affecting the clinic	I executed analysis of external factors affecting the clinic.	Political actors had the greatest effect on the reduction of revues registered by the clinic in the recent past.	5
Team Leadership: Demonstrate leadership. Baseline = 6 Current =8	Poor leadership had been an issue at my institution for the longest time in history. This cases for the need of a better leadership style.	To demonstrate the most effective leadership style at the facility.	I took the management team through different leadership styles and left them to select the best style that would solve the problem sat the facility.	They selected transformative leadership that has been effective in promoting unity among interdisciplinary professionals.	5
Communication Skills: Communicate in a clear, logical, and grammatical manner. Baseline = 5 Current =6	Patients’ satisfaction levels has been low for the past three months calling for the need to examine this issue.	To determine the effect of communication skills in meeting needs	I trained nurses of effective communication skill and approach to patients to understand their conditions.	Patient satisfaction levels increased drastically showing the impact of communication in healthcare.

Competency Analysis

[ According to this competency analysis its undeniable that I am weak on two main areas. The first one is interpersonal understanding and self-confidence. These two areas need adequate improvement as they would affect my future study for the ACHE certification exam which would take place by March of 2022.]

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Assessment 5 Instructions: Health Care Leadership Self-Assessment.
Assess the development of your health care leadership competencies over the course of your MHA program, using a STAR Format Competency Rating Table. There is no page limit for this assessment.

Introduction
Note: Each assessment of your capstone project is built on the work you have completed in previous assessments. Therefore, you must complete the assessments in this course in the order in which they are presented.

Throughout their careers, health care leaders must regularly assess their individual competencies and how those competencies align with organizational needs and priorities. Changing laws, regulations, technology, consumer preferences, medical treatment advances, and external environmental shifts can affect the skill sets needed for an effective leadership. An accurate self-assessment is the first step in identifying potential gaps and in developing an action plan to close those potential gaps.

This assessment provides an opportunity for you to examine your leadership skills with respect to the NCHL health leadership competencies and assess your progress in developing those skills as you progress through your program.

Overview and Preparation
Note: This assessment completes your capstone project and should be completed last.

This assessment is in two parts:

Part 1: Leadership Self-Assessment.
You will assess the development of your leadership skills over the course of your MHA program.
Part 2: Personal Development Plan.
You will identify measurable action steps for future career development. Review the Health Leadership Competency Model Summary [PDF] and Assessment 5 STAR Format Competency Rating Table [DOCX]. (Note: There are 26 total competencies listed in the NHCL Competency Model. You will need to assess 19 of the 26 NHCL competencies, as they are listed in the competency rating table.)
Requirements
Part 1: Leadership Self-Assessment
Complete a self-assessment of your health leadership competencies using the Assessment 5 STAR Format Competency Rating Table [DOCX]. Instructions for filling in the table are included in the document.

The requirements outlined below correspond to the first three grading criteria in the scoring guide. Be sure that your self-assessment addresses each point, at a minimum. You may also want to read the assessment scoring guide to better understand how each criterion will be assessed.

Assess personal progress toward developing NCHL health leadership competencies.
Compare your baseline competency rating at the start of your program with your current competency rating.
Explain any new insights from your competency assessment.
Describe specific examples of how you have demonstrated NCHL health leadership competencies, with the intent of improving health care outcomes.
Provide the most current, relevant examples of how you have demonstrated these skills in the past, preferably in the health care and human services industry.
Consider, if you do not have experience in health care or human services, how you may have demonstrated these skills in a different industry or setting, a previous job, volunteer work, or other courses here at Capella. You may consider the following as examples:
You assumed a role on a strategic marketing team for a client organization and demonstrated analytical thinking, strategic orientation, and organizational awareness.
You demonstrated an information-seeking attitude and self-confidence during a health policy team debate on HIPAA.
You demonstrated financial skills, performance measurement, and human resource management when conducting a health care quality cost-benefit analysis.
Evaluate the outcomes of demonstrated health care leadership that illustrate NCHL competencies.
Reflect upon personal, community, volunteer, academic teamwork, and workplace experience in which you have demonstrated each competency.
Determine how, if asked, you would justify your evaluation.
Part 2: Personal Development Plan
Reflect upon any insights for future workplace relevance that you have gained during your capstone project, obstacles that you may have encountered, and the strategies you employed to overcome them. Then, formulate a 1–2 page personal development plan that bridges the transition from your academic studies to leadership development strategies for future career advancement.

The requirements outlined below correspond to the last grading criterion in the scoring guide. Be sure that your personal development plan addresses each point, at a minimum. You may also want to read the assessment scoring guide to better understand how each criterion will be assessed.

Identify measurable action steps for one’s future career advancement.
Measurable action steps include a specific task, due date, and relevance to the competency. Example: Study for and take the ACHE certification exam by March of 2022.
Select two areas for improvement that you believe will be relevant to your future career.
Use industry-related or organization-specific examples to show how these two areas will be relevant to your future career.
Discuss what career development steps you might take in the future.
Portfolio Prompt: You are required to save your STAR Format Competency Rating Table to your ePortfolio.

Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

Competency 1: Transformation: Facilitate a change process that effectively involves patients, communities, and professionals in the improvement and delivery of health care and wellness.
Assess personal progress toward developing NCHL health leadership competencies.
Competency 2: Execution: Translate strategy to develop and maintain optimal organizational performance in health care settings.
Evaluate the outcomes of demonstrated health care leadership that illustrate NCHL competencies.
Competency 3: People: Create an organizational climate that values and supports employees and colleagues in health care settings.
Describe specific examples of how you have demonstrated NCHL health leadership competencies, with the intent of improving health care outcomes.
Identify measurable action steps for one’s future career advancement.