The Agency for Healthcare Research and Quality
Patient safety is a crucial aspect of health care delivery since health care organizations cannot achieve the desired performance without optimizing patient safety. Accordingly, health care facilities should evaluate their performance regularly and improve where necessary. The Agency for Healthcare Research and Quality (AHRQ) SOPS survey asks health care providers how their organizations’ culture supports patient safety (AHRQ, 2021). Focus areas include staffing, employee supervision, communication, and response to adverse events (reporting patient safety events).
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The most appropriate survey for my practice setting is the Hospital Survey. The facility scored excellently on staffing and staff-related support, supervision, and communication. On staffing, members work as a team, staff does not for longer hours than recommended for patient care, and there is adequate staff to handle the workload. Adequate staffing prevents work overload, a leading cause of burnout that prevents nurses from attending to patient needs comprehensively (Garcia et al., 2019). Disrespectful behavior among the staff is also discouraged, implying that the chances of workplace incivility are very low. Concerning supervision, the leaders value staff suggestions when making decisions and address patient concerns brought to their attention. The staff is also informed about errors when they occur and how to prevent them. The other important aspect of excellent communication is the staff being encouraged to ask questions when something is wrong.
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Despite this excellent performance, improvement is vital in reporting patient safety events. As Paradiso and Sweeny (2019) posited, all errors should be reported to promote a just culture. There should be adequate measures to report all events, even if they are corrected before reaching or harming the patient. From the survey, no patient safety event has been reported in the past twelve months. This could be due to inadequate reporting avenues or overlooking some events since they did not affect patients adversely. As a result, all events should be reported.
References
AHRQ. (2021). SOPS Surveys. https://www.ahrq.gov/sops/surveys/index.html
Garcia, C. L., Abreu, L. C., Ramos, J., Castro, C., Smiderle, F., Santos, J., & Bezerra, I. (2019). Influence of burnout on patient safety: Systematic review and meta-analysis. Medicina (Kaunas, Lithuania), 55(9), 553. https://doi.org/10.3390/medicina55090553
Paradiso, L., & Sweeney, N. (2019). Just culture: It’s more than policy. Nursing Management, 50(6), 38-45. doi: 10.1097/01.NUMA.0000558482.07815.ae
Using the AHRQ SOPS Surveys webpage (see below), select the SOPS survey appropriate for the practice setting in which you work. Complete the survey at your site and discuss how your facility scored. What changes would you recommend based on the survey results?
Please use the Hospital Survey uploaded to this site.
https://www.ahrq.gov/sops/surveys/index.html
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