NRS 451 Health Organization Evaluation Essay

NRS 451 Health Organization Evaluation Essay

NRS 451 Health Organization Evaluation Essay

There are a number of key reasons why it is important for healthcare organizations to evaluate their performance and strategies on a regular basis. One of the most important is that it can help them identify areas where they need to improve. In order to provide the best possible care for patients, healthcare organizations need to be constantly assessing and reassessing their operations. This includes analyzing areas such as patient satisfaction, quality of care, efficiency, and more. By doing so, they can make changes and improvements where necessary in order to provide the best possible outcomes for their patients. For this assignment, Banner Health has been considered in the evaluation process. The purpose of this assignment is to evaluate Banner Health in regard to meeting the health care needs of citizens in the next decade.

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Description the Health Care Organization or Network

Banner Health is a not-for-profit health system with facilities in seven states. Banner Health is a comprehensive healthcare network based in Phoenix, Arizona. The company operates 30 hospitals and more than 1,500 clinics across seven states: Alaska, California, Colorado, Nebraska, Ohio, Arizona, and Wyoming. In addition to its hospital and clinic operations, Banner Health also provides pharmacy services; home healthcare and hospice care; rehabilitation therapy; and surgery centers (Goldfarb et al., 2022). The network has approximately 34,000 employees and serves more than 7 million people each year and has revenues of approximately $7.9 billion. The system’s hospitals include general medical and surgical hospitals, children’s hospitals, cancer hospitals, and orthopedic hospitals. Banner also operates an extensive outpatient network of primary care and specialty clinics, home health agencies, hospices, and long-term care facilities.

Organization’s Overall Readiness

Banner’s readiness is generally good. However, they could improve their emergency preparedness and response capabilities. The organization has a diverse workforce and operates complex information systems. They have generally been successful in meeting the challenges of providing high-quality care while maintaining patient safety (Ilori et al., 2020). That said, they could improve their emergency preparedness and response capabilities. For example, during an emergency they might not be able to access all of the necessary data or medical supplies quickly enough. They also need to do a better job of training their staff on emergency procedures.

Banner Health is focused on value-based reimbursement models, which means it is being paid based on the quality of care it provides rather than the quantity. This is an important shift, as the cost of care is rapidly growing. As a result, hospitals and health systems need to focus on providing quality care that patients actually need while keeping costs down. Banner Health is well-positioned for this shift, as it has a strong focus on population health (Bethel et al., 2019). By focusing on prevention and early intervention, Banner Health can help keep people out of the hospital and improve patient outcomes overall. This not only benefits patients but also helps to control costs and improve the bottom line for the organization.

Strategic Plan to Address Issues Pertaining To Network Growth, Nurse Staffing, Resource Management, and Patient Satisfaction

Banner Health’s strategic planning process includes strategic growth, patient satisfaction, nurse staffing, and resource management. Their goal is to provide patients with high-quality care while also being good stewards of their resources. The organization is dedicated to providing quality care to their patients while also being responsible with their resources (Aafedt, 2021). One way they accomplish this is by having a rigorous strategic planning process that includes input from all levels of the organization. This helps them make sure they are focusing on the right priorities and that everyone is working towards the same goal.

Banner Health is dedicated to providing excellent patient care. The organization’s strategic plan or primary goal is to ensure that patients are satisfied with their experience. Toward that end, the organizational members are committed to staffing the hospitals with qualified nurses and to using the resources efficiently. The organization’s strategic plan outlines specific measures that will take to achieve these objectives and improve the quality of care we provide. Banner Health has developed a strategic plan that ensures effective nurse staffing and resource management. The plan includes the following components: -A centralized nursing scheduling process that creates an optimal schedule based on patient census, acuity, and staff availability. -A standardized staffing model that assigns nurses to specific units and shifts based on their skills and experience. -Automated tools that help nurses identify open shift opportunities and transfer requests in a timely manner (Aafedt, 2021). -Ongoing measurement of nurse staffing levels and patient satisfaction scores to ensure that patients are receiving the best possible care. -Continuous education for nurses on how to use the scheduling tools and make transfers as efficiently as possible.

Banner Health is committed to providing high-quality, affordable health care. A critical part of the organization’s strategy for achieving this goal is to make the best use of the company’s resources. Toward that end, the organization have developed a strategic plan for resource management. The plan has four overarching goals including: -Optimize the use of the resources. The management often work to ensure that each dollar spent delivers the best possible value for patients. -Foster innovation and creativity in addressing the resource challenges. Banner’s management continually seek new and better ways to manage resources so that they can continue to provide quality care despite tight budgets. -Strengthen partnerships and collaboration across the system.

Current or Potential Issues Within the Organizational Culture and How These Issues May Affect Aspects of the Strategic Plan

The Banner Health culture has been described as “toxic” by some of its own employees. There are potential issues within the culture that may affect aspects of the strategic plan, including employee morale, communication, and decision-making (Al-Obaidi et al., 2022). Employees have reported feeling belittled and humiliated, and there is a perception that top management is out of touch with the day-to-day operations of the organization. To address these concerns, Banner Health has initiated a process review to identify and address systemic cultural issues. However, it remains to be seen whether these efforts will be successful in creating a healthy and productive work environment.

Recently, there have been reports of potential issues within Banners Health’s culture. While it is still unclear how these issues may affect the organization’s overall strategic plan, it is important to be aware of the potential implications (Cochran & Roche, 2019). Banners Health is a large healthcare organization that operates hospitals and other medical facilities across multiple states. The company has been facing some challenges in recent months, including allegations of financial mismanagement and claims of a hostile work environment. If these issues are not resolved quickly, they could potentially have a negative impact on the quality of care provided by Banners Health and on the morale of its employees.

Model That Could Be Used To Support Implementation of the Strategic

Plan for the Organization

A model that could be used to support the strategic plan within Banner Health is the Balanced Scorecard model. The Balanced Scorecard model provides a framework for measuring an organization’s progress towards its strategic goals by linking key performance indicators (KPIs) to objectives and measures at different levels of the organization (Dudic et al., 2020). Banner Health could use the Balanced Scorecard model to track its progress in implementing its strategic plan, and identify any areas where improvements need to be made. The Balanced Scorecard model would also help to ensure that all parts of the organization are working towards the same goal, and that objectives are aligned with strategic goals.

The Balanced Scorecard model will help the organizations translate its vision and strategy into operational terms. The model will be used to measure an organization’s progress in terms of four perspectives: financial, customer, internal business process, and learning and growth (Tsai et al., 2020). For Banner Health, using the Balanced Scorecard Model help in better understanding the customers’ needs, improve their internal business processes, and increase their learning and growth. As a result, they have been able to achieve their strategic goals.

Conclusion

Banner Health is a not-for-profit health system with facilities in seven states. Banner Health is a comprehensive healthcare network based in Phoenix, Arizona. Banner’s readiness is generally good. However, they could improve their emergency preparedness and response capabilities. The organization has a diverse workforce and operates complex information systems. Banner Health is dedicated to providing excellent patient care. The organization’s strategic plan or primary goal is to ensure that patients are satisfied with their experience. Toward that end, the organizational members are committed to staffing the hospitals with qualified nurses and to using the resources efficiently.

References

Aafedt, D. (2021). Banner Health supply chain’s strategic pivot in 2020. Management in Healthcare, 5(3), 216-222. https://www.ingentaconnect.com/content/hsp/mih/2021/00000005/00000003/art00003

Al-Obaidi, M. M., Gungor, A. B., Nematollahi, S., Zangeneh, T. T., Bedrick, E. J., Johnson, K. M., … & Tanriover, B. (2022, July). Effectiveness of Casirivimab-Imdevimab Monoclonal Antibody Treatment Among High-Risk Patients With Severe Acute Respiratory Syndrome Coronavirus 2 B. 1.617. 2 (Delta Variant) Infection. In Open forum infectious diseases (Vol. 9, No. 7, p. ofac186). Oxford University Press. https://doi.org/10.1093/ofid/ofac186

Bethel, C., Olson, S., Bay, C., Uyeda, T., & Johnson, K. (2019). Travel nurse onboarding: current trends and identified needs. JONA: The Journal of Nursing Administration, 49(9), 436-440. https://journals.lww.com/jonajournal/Abstract/2019/09000/Travel_Nurse_Onboarding__Current_Trends_and.9.aspx

Cochran, J. K., & Roche, K. T. (2019). A multi-class queuing network analysis methodology for improving hospital emergency department performance. Computers & Operations Research, 36(5), 1497-1512. https://doi.org/10.1016/j.cor.2008.02.004

Dudic, Z., Dudic, B., Gregus, M., Novackova, D., & Djakovic, I. (2020). The innovativeness and usage of the balanced scorecard model in SMEs. Sustainability, 12(8), 3221. https://doi.org/10.3390/su12083221

Goldfarb, D., Allen, A. M., Nisson, L. E., Petitti, D. B., Saner, D., Langford, C., … & Tariot, P. N. (2022). Design and development of a community-based, interdisciplinary, collaborative dementia care program. The American Journal of Geriatric Psychiatry, 30(6), 651-660. https://doi.org/10.1016/j.jagp.2021.10.014

Ilori, T. O., Viera, E., Wilson, J., Moreno, F., Menon, U., Ehiri, J., … & Ojo, T. (2020). Approach to high volume enrollment in clinical research: experiences from an All of Us Research Program site. Clinical and Translational Science, 13(4), 685-692. https://doi.org/10.1111/cts.12759

Tsai, F. M., Bui, T. D., Tseng, M. L., Wu, K. J., & Chiu, A. S. (2020). A performance assessment approach for integrated solid waste management using a sustainable balanced scorecard approach. Journal of cleaner production, 251, 119740. https://doi.org/10.1016/j.jclepro.2019.119740

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Assessment Description
Research a health care organization or network that spans several states with in the United States (United Healthcare, Vanguard, Banner Health, etc.). Assess the readiness of the health care organization or network you chose in regard to meeting the health care needs of citizens in the next decade.

Prepare a 1,000-1,250 word paper that presents your assessment and proposes a strategic plan to ensure readiness. Include the following:

Describe the health care organization or network.
Describe the organization’s overall readiness based on your findings.
Prepare a strategic plan to address issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction.
Identify any current or potential issues within the organizational culture and discuss how these issues may affect aspects of the strategic plan.
Propose a theory or model that could be used to support implementation of the strategic plan for this organization. Explain why this theory or model is best.
You are required to cite a minimum of three sources to complete this assignment. Sources must be appropriate for the assignment and relevant to nursing practice.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.

Health Organization Evaluation – Rubric
Rubric Criteria
Total
180 points
Criterion

1. Unsatisfactory

2. Less Than Satisfactory

3. Satisfactory

4. Good

5. Excellent

Documentation of Sources

Documentation of Sources (citations, footnotes, references, bibliography, etc., as appropriate to assignment and style)

0 points

Sources are not documented.

3.51 points

Documentation of sources is inconsistent or incorrect, as appropriate to assignment and style, with numerous formatting errors.

4.05 points

Sources are documented, as appropriate to assignment and style, although some formatting errors may be present.

4.59 points

Sources are documented, as appropriate to assignment and style, and format is mostly correct.

5.4 points

Sources are completely and correctly documented, as appropriate to assignment and style, and format is free of error.

Thesis Development and Purpose

Thesis Development and Purpose

0 points

Paper lacks any discernible overall purpose or organizing claim.

5.85 points

Thesis is insufficiently developed or vague. Purpose is not clear.

6.75 points

Thesis is apparent and appropriate to purpose.

7.65 points

Thesis is clear and forecasts the development of the paper. Thesis is descriptive and reflective of the arguments and appropriate to the purpose.

9 points

Thesis is comprehensive and contains the essence of the paper. Thesis statement makes the purpose of the paper clear.

Argument Logic and Construction

Argument Logic and Construction

0 points

Statement of purpose is not justified by the conclusion. The conclusion does not support the claim made. Argument is incoherent and uses noncredible sources.

5.85 points

Sufficient justification of claims is lacking. Argument lacks consistent unity. There are obvious flaws in the logic. Some sources have questionable credibility.

6.75 points

Argument is orderly but may have a few inconsistencies. The argument presents minimal justification of claims. Argument logically, but not thoroughly, supports the purpose. Sources used are credible. Introduction and conclusion bracket the thesis.

7.65 points

Argument shows logical progression. Techniques of argumentation are evident. There is a smooth progression of claims from introduction to conclusion. Most sources are authoritative.

9 points

Clear and convincing argument presents a persuasive claim in a distinctive and compelling manner. All sources are authoritative.

Theory or Model to Support Implementation of Strategic Plan

Theory or Model to Support Implementation of Strategic Plan

0 points

Theory or model to support strategic plan implementation is omitted.

17.55 points

Theory or model to support strategic plan implementation is partially described. It is unclear how the theory or model would support implementation of strategic plan for the organization.

20.25 points

Theory or model to support strategic plan implementation is proposed. The theory or model demonstrates some support for implementation of the strategic plan for the organization. It is unclear why this theory or model is the best choice. More information is needed.

22.95 points

Theory or model to support strategic plan implementation is proposed. The theory or model demonstrates support for implementation of the strategic plan for the organization. General rationale is provided for why the theory or model is the best choice.

27 points

Theory or model to support strategic plan implementation is proposed. The theory or model demonstrates strong support for implementation of the strategic plan for the organization. Compelling rationale supports why the theory or model is the best choice.

Identification of Issues in Organizational Culture

Identification of Current or Potential Issues in Organizational Culture and Impact of These to Strategic Plan

0 points

Current or potential issues in the organizational culture and the impact of these to strategic plan are omitted.

17.55 points

Current or potential issues in the organizational culture are partially summarized. The potential impact of these on the strategic plan is unclear. There are omissions and inaccuracies throughout.

20.25 points

Current or potential issues in the organizational culture are generally discussed. The impact of these on the strategic plan is summarized. Evidence and rationale are needed to support claims.

22.95 points

Current or potential issues in the organizational culture and the potential impact of these on the strategic plan are discussed. Some evidence or rationale is needed.

27 points

Current or potential issues in the organizational culture are clearly identified. The potential impact of these on the strategic plan is thoroughly described and supported with evidence and rationale.

Paper Format (use of appropriate style for the major and assignment)

Paper Format (use of appropriate style for the major and assignment)

0 points

Template is not used appropriately, or documentation format is rarely followed correctly.

2.34 points

Appropriate template is used, but some elements are missing or mistaken. A lack of control with formatting is apparent.

2.7 points

Appropriate template is used. Formatting is correct, although some minor errors may be present.

3.06 points

Appropriate template is fully used. There are virtually no errors in formatting style.

3.6 points

All format elements are correct.

Assessment of Overall Organizational Readiness

Assessment of Overall Organizational Readiness

0 points

Assessment of overall organizational readiness is omitted.

17.55 points

Assessment of overall organizational readiness is partially presented. There are significant omissions. Degree of organizational readiness is not established.

20.25 points

Assessment of overall organizational readiness is summarized. Degree of organizational readiness is partially established. More information, rationale, and support are needed.

22.95 points

Assessment of overall organizational readiness is described. Degree of organizational readiness is generally established. Some evidence or rationale is needed for support.

27 points

Assessment of overall organizational readiness is described in detail. Degree of organizational readiness is established. Strong evidence and rationale support the assessment.

Strategic Plan

Strategic Plan

0 points

Strategic plan is omitted.

23.4 points

Strategic plan is partially presented. Plan contains major omissions. The plan fails to address issues outlined in the assignment criteria.

27 points

The strategic plan generally addresses network growth, nurse staffing, resource management, and patient satisfaction. More information, rationale, and support are needed.

30.6 points

The strategic plan addresses network growth, nurse staffing, resource management, and patient satisfaction. Some evidence or rationale is needed for support.

36 points

The strategic plan is well developed. Network growth, nurse staffing, resource management, and patient satisfaction are addressed in detail. The plan is supported with strong evidence and rationale.

Mechanics of Writing (includes spelling, punctuation, grammar, language use)

Mechanics of Writing (includes spelling, punctuation, grammar, language use)

0 points

Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice or sentence construction is used.

5.85 points

Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register) or word choice are present. Sentence structure is correct but not varied.

6.75 points

Some mechanical errors or typos are present, but they are not overly distracting to the reader. Correct and varied sentence structure and audience-appropriate language are employed.

7.65 points

Prose is largely free of mechanical errors, although a few may be present. The writer uses a variety of effective sentence structures and figures of speech.

9 points

Writer is clearly in command of standard, written, academic English.

Health Care Organization or Network

Health Care Organization or Network

0 points

Health care organization or network is not described.

17.55 points

Health care organization or network is partially presented. There are significant omissions and inaccuracies.

20.25 points

Health care organization or network is summarized. Some information is needed. There are minor inaccuracies related to the representation of the organization or network.

22.95 points

Health care organization or network is described. Some detail is needed for clarity.

27 points

Health care organization or network is clearly and accurately described.